Involves attracting, developing and maintaining a talented and energetic workforce to support the organization's mission, objectives and strategies.

Attracting a quality workforce


  • What changes in the company do your foresee
  • What type of people will you need and how many
  • Determine the exact jobs that you need filled


  1. Advertise
  2. Contact potentials
  3. Screening

Selection methods

  • Application forms
  • Interviews
  • Tests
  • References and background tests
  • Physical examinations

Developing a quality workforce


  • Familiarize new employees with their tasks, coworkers and expectations
  • Help to fit the employee into the culture of the company

Training and development

  • Training: Teaches how to do their current job
  • Development: Teaches them how to do future jobs
  • Methods:

Job rotation




Maintaining performance

  • Set standards
  • Actively monitor and appraise performance o Graphic rating scales o Behavioral rating scale o Multi person comparisons o Peer appraisal

Contemporary issues

  • Discrimination
  • Equal opportunity
  • Affirmative
  • Diversity management
  • Health and safety
  • Industrial relations
  • Human rights management
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